FAQ
Shipping Information
Whats your return policy ?
We accept returns within 30 days of purchase, starting from the date your order is marked as delivered on the shipment tracking.
How much is the shipping cost ?
Our shipping rate is $9.99 for orders under $50. Orders of $50 or more qualify for free shipping.
Some items offer a Fast Shipping option for $12.99, which is free for orders of $150 or more.
Some items offer a Fast Shipping option for $12.99, which is free for orders of $150 or more.
How long will it take to get my package?
Most items are delivered within 3–5 business days with standard shipping in Canada and the United States. When you place your order, you'll receive an accurate shipping estimate.
The majority of our products ship from Canada or the United States.
However, some items, like toys, are shipped directly from Poland or China. This approach helps us offer the best possible prices and reduce waste by producing certain items on demand from international warehouses. For every product in our shop, you can find its origin in the "Details" section. If the product is shipped from Poland or China, we use the fastest available shipping option, with delivery times ranging from 10 to 15 days.
However, some items, like toys, are shipped directly from Poland or China. This approach helps us offer the best possible prices and reduce waste by producing certain items on demand from international warehouses. For every product in our shop, you can find its origin in the "Details" section. If the product is shipped from Poland or China, we use the fastest available shipping option, with delivery times ranging from 10 to 15 days.
It is for a gift, can i add a message ?
We offer free message customization on all products shipped from Canada and the USA. You’ll see this option at checkout.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption and secure payment gateways to ensure your payment information is fully protected.
Can I use multiple payment methods for one order?
At this time, we only support one payment method per transaction.
Will I be charged immediately after placing my order?
Yes, your payment will be processed at the time of purchase to confirm your order.
Can I request an invoice for my purchase?
Yes, you’ll receive an order confirmation email, which includes your invoice. If you need a formal invoice, please contact support@jurassicgoods.com.
Order Returns
Is it free to return an item?
Yes, we always cover the return label cost if you are not satisfied with an item.
How long does it take to receive a refund after returning an item?
Refunds are processed within 1-2 business days after we receive and inspect the returned item. Depending on your payment provider, it may take an additional 3–5 business days for the funds to appear in your account.
How do I request a return?
To request a return, go to your customer account and in the 'Orders' section you will have a button 'Return this item'.
Our team will review your request and provide you with a return label and further instructions. If you have any questions, feel free to contact us at support@jurassicgoods.com.
