Delivery information
Order Processing & Shipping Times
How long does it take to process my order?
All orders are processed within 1 business day. Once your order is processed, it will be shipped immediately.
How long does shipping take in the USA?
Shipping within the United States takes 3 to 6 business days.
How long does shipping take in Canada?
Shipping to Canada takes between 5 to 12 business days, depending on the location.
Do you ship internationally?
Currently, we only ship within the United States and Canada. We may expand to more countries in the future. Stay tuned!
Shipping Costs & Methods
How much does shipping cost?
Shipping costs vary based on your location and the shipping method chosen at checkout. Some orders may qualify for free shipping promotions.
Which carriers do you use for delivery?
We work with trusted carriers to ensure safe and timely delivery, including USPS, FedEx, UPS, and Canada Post.
Do you offer express shipping?
At this time, we only offer standard shipping. However, we are working on adding more shipping options in the future.
Tracking & Delivery Issues
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to check your delivery status online.
What if my package is delayed?
If your package is delayed beyond the estimated timeframe, please check your tracking number first. If you need further assistance, feel free to contact our support team.
My order says 'delivered' but I haven’t received it. What should I do?
Sometimes, carriers mark packages as delivered a bit early. Please check around your property, with neighbors, or contact the carrier directly. If you still haven’t received it, reach out to us for help.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
